Having found a car on the website, you can then reserve the vehicle online with a small refundable deposit. This will ensure that the vehicle isn’t sold to another customer before you’ve had the chance to view the car and test drive it. Using the “Reserve Now” button on the vehicle advert, you will be directed to a secure and encrypted online deposit payment page.
Below is an example of how the button looks:
To reserve a vehicle, we will require a fully refundable £99 fee. This payment can be taken by debit or credit card.
Once you click the ‘Reserve Now’ button, you’ll be redirected to the payment page.
Here, you’ll be asked to pay the £99 reservation fee and confirm your personal and card details. A payment confirmation email will be sent to the email address provided.
The car will then be reserved for three days from the date of your payment confirmation.
Please then contact the sales team to request your appointment and test drive. If we have not heard from you within 24 hours, we will try to contact you to make the arrangements.
During the three day reservation period, the car won’t be sold to anyone else. We do not accept more than one reservation for any car at the same time.
If you decide that you don’t want the car, we’ll refund your reservation fee in full.
If you want to cancel your reservation, call us on 020 8656 4636 with your name and the car you’ve reserved.
If you decide to buy the car, the reservation fee can either be used as part of the final payment for the vehicle or it can be refunded separately.
The reservation fee refund can take between 3 – 5 working days to process.
